Privacy Policy

Ravlumi ("we," "us," or "our") operates ravlumi.com (the "Site"). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our Site, make a purchase, or otherwise interact with us.

Information We Collect

Information you provide: contact details (name, billing and shipping address, phone number, email); order information (items purchased, payment confirmation, order history — full payment card details are processed by our payment providers and Shopify, and we never store full card numbers); account details (username, password, preferences) if you create an account; and communications you send to our support team.

Information collected automatically: device and usage data including IP address, browser type, pages viewed, referral source, and how you interact with our Site — collected through cookies, pixels, and similar technologies (see "Cookies & Advertising Technologies" below).

How We Use Your Information

To process and fulfill orders, including shipping, billing, and customer support; to send transactional messages (order confirmations, shipping updates, service notices); with your consent, to send marketing communications by email and, where you have separately opted in, by SMS; to personalize your experience and measure and improve our marketing; to detect and prevent fraud and secure our store; and to comply with legal obligations.

Email & SMS Marketing

If you opt in to email marketing, you can unsubscribe at any time via the link in any email. If you separately opt in to SMS marketing, you consent to receive recurring automated marketing texts at the number provided; consent is not a condition of purchase, message and data rates may apply, and you can opt out at any time by replying STOP or contacting us. Message frequency varies.

Cookies & Advertising Technologies

We use cookies, pixels, and similar technologies for three purposes:

Essential: keeping your cart working, enabling checkout, and remembering preferences.

Analytics: understanding how visitors use our Site so we can improve it.

Advertising: we work with third-party advertising partners — including Meta (Facebook/Instagram), Google, and TikTok — whose tags and pixels collect information about your activity on our Site (such as pages viewed and purchases made) to deliver and measure relevant advertising on their platforms. These partners may combine this information with other data they hold about you under their own privacy policies.

You can control cookies through your browser settings, adjust ad preferences directly in your Meta, Google, and TikTok account settings, and opt out of cross-context behavioral advertising as described under "Your Privacy Rights." Some Site features may not function properly with cookies disabled.

How We Share Your Information

We share personal information with: service providers who operate our store (Shopify, payment processors, shipping and fulfillment partners, customer support and email/SMS marketing platforms), who may only use it to provide services to us; advertising partners as described above; and authorities where required by law or to protect our rights.

We do not sell your personal information for money. However, our use of advertising pixels may constitute "sharing" (or "selling") of personal information for cross-context behavioral advertising under certain laws, including the California Consumer Privacy Act. You can opt out as described below.

Your Privacy Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information; to opt out of marketing; and to opt out of the sharing of your information for targeted advertising.

California residents: you may opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising by emailing help@ravlumi.com with the subject "Do Not Sell or Share My Personal Information," or by using a browser-based opt-out signal such as Global Privacy Control, which we honor. We do not discriminate against you for exercising your rights.

UK and EEA residents: we process your information on the legal bases of contract performance (fulfilling your order), legitimate interests (site security, service improvement, direct marketing where permitted), consent (email/SMS marketing, advertising cookies), and legal obligation. You have the right to object to processing, withdraw consent at any time, and lodge a complaint with your supervisory authority (in the UK, the Information Commissioner's Office).

Canadian and Australian residents: you may access and correct your personal information and withdraw consent to marketing at any time, consistent with PIPEDA and the Australian Privacy Act respectively.

To exercise any right, email help@ravlumi.com. We may need to verify your identity before fulfilling a request.

International Data Transfers

We are based in the United States, and your information is processed and stored in the US and other countries where our service providers operate. Where required, we rely on appropriate safeguards (such as standard contractual clauses) for transfers from the UK, EEA, and other regions with transfer restrictions.

Data Retention & Security

We retain personal information only as long as needed for the purposes described in this policy — typically for the duration of your customer relationship plus the period required for tax, accounting, warranty, and legal compliance — after which it is deleted or anonymized. We use industry-standard security measures; no method of transmission or storage is 100% secure.

Children's Privacy

Our Site is not directed at children, and we do not knowingly collect personal information from anyone under 13 (or the relevant age of digital consent in your region). If you believe a child has provided us information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes are posted on this page with an updated "Last updated" date; material changes may be notified by email.

Contact Us

Ravlumi — Arlington Cir, Pekin, Illinois 61554, United States
help@ravlumi.com