Shipping Policy
Processing Time
All orders are processed and shipped within 1–2 business days of purchase, Monday through Friday (excluding public holidays). Orders placed on weekends or holidays are processed the next business day. During major sale periods, processing may take up to 3 business days.
Delivery Time
Once shipped, orders typically arrive within 7–12 business days, depending on your destination, carrier, and customs processing where applicable. Delivery times are estimates, not guarantees — carrier delays, customs processing, and events outside our control can occasionally extend this window. You'll have tracking to follow your order's progress the whole way.
Shipping Rates
Free standard shipping on all orders of $75 or more. Orders under $75 ship at a $5.99 flat rate. Any applicable shipping cost is shown at checkout before payment.
High-Value Orders
Orders over $1,000 are shipped with signature required on delivery for your protection. Please ensure someone is available to sign, or use a delivery address where signature is possible (e.g., a workplace).
Where We Ship
We currently ship to the United States, Canada, the United Kingdom, and Australia. If your country isn't listed at checkout, email help@ravlumi.com and we'll let you know if we can accommodate your order. We're unable to deliver to PO Boxes for panel-sized items; a physical street address is required.
International Duties & Taxes
Orders shipped outside the United States may be subject to import duties, taxes, and customs handling fees charged by the destination country. These charges are the customer's responsibility and are not included in the product price or shipping cost. Refused shipments returned to us due to unpaid duties are treated as standard returns, with original and return freight deducted from the refund.
Order Tracking
You'll receive a shipping confirmation email with a tracking number as soon as your order ships. Allow 24–48 hours for tracking to update after it's issued.
Address Changes
Email help@ravlumi.com as soon as possible after placing your order. We can update addresses before shipment but cannot make changes once your order has left our warehouse. We are not responsible for orders shipped to an incorrect address supplied at checkout.
Lost, Delayed, or Damaged Shipments
If your order arrives damaged, contact us within 72 hours of delivery with photos of the item and packaging (see our Return, Refund & Warranty Policy). If your tracking shows no movement for 7+ days or your order hasn't arrived within the expected window, email help@ravlumi.com with your order number — we'll investigate with the carrier and arrange a replacement or refund for confirmed lost shipments.
Questions