Return, Refund & Warranty Policy

60-Day Return Period

We want you to feel confident in your Ravlumi purchase. If your device isn't working out, you have 60 days from the delivery date to request a return for a full refund of the product price. No restocking fees.

Return Conditions

Items must be returned in like-new condition with all original accessories, cables, manuals, and packaging. For hygiene reasons, wearable and personal-use items (masks, caps, glasses, and similar devices) can only be returned unused and in original condition. Proof of purchase (order number or receipt) is required for all returns. Gift cards are non-refundable.

How to Start a Return

Email help@ravlumi.com with your order number and reason for return. We'll confirm eligibility and send return instructions, including the return address, within 1–2 business days. Please do not ship items back without receiving return instructions first.

Return Shipping

Unless the return is due to our error (wrong or defective item), return shipping costs are the customer's responsibility. We recommend a trackable, insured method — we cannot refund items lost in transit to us. For large panels, freight return costs vary by location; contact us for an estimate before purchasing if this matters to your decision.

Refunds

Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or card provider. Original outbound shipping charges are refunded only when the return is due to our error; otherwise the refund covers the product price.

Damaged or Incorrect Items

Inspect your order on delivery. If your item arrives damaged, defective, or incorrect, email help@ravlumi.com within 72 hours of delivery with photos of the item and packaging. We'll arrange a replacement or full refund at no cost to you, including shipping.

Order Cancellations

Orders can be cancelled for a full refund any time before shipment. Once an order has shipped, it falls under the standard return process above.

Exchanges

We replace items that arrive defective or damaged. For an exchange of the same product, email help@ravlumi.com with your order number and photos of the issue.

1-Year Limited Warranty

Every Ravlumi device includes a 1-year manufacturer's warranty against defects in materials and workmanship, effective from the date of delivery.

What's covered: device failure or malfunction under normal use as described in the included usage guidance — including LED failure, power or control faults, and manufacturing defects.

What's not covered: damage from misuse, accident, drops, liquid exposure, unauthorized repair or modification, use with incompatible accessories, cosmetic wear, and normal wear and tear. The warranty applies to the original purchaser and is non-transferable.

How to claim: email help@ravlumi.com with your order number, a description of the issue, and photos or video of the fault. Once verified, we'll repair or replace your unit at no cost, including shipping on the replacement. Warranty claims are typically resolved within 5–7 business days of verification.

Questions

Our support team is available at help@ravlumi.com.